Help, now
If something has gone wrong
Take a breath. Everything on this page works from a phone, and every number on it is free.
In one minute
- An ambulance: 118. Any other emergency: 112.
- A doctor at night, at the weekend or on a holiday: 116117.
- Lost or stolen: block your cards first, then report it, online or at any police station.
The numbers
Tap one to call it. Save them now, before you need them.
- Ambulance, medical emergency118Free from any phone, day and night. It goes straight to the medical emergency service.
- Danger, crime, fire: any emergency112Veneto has not switched on the single European emergency centre yet (the Region plans it for 2028). Until then a 112 call is answered by the Carabinieri, who pass it on. It always works; for an ambulance, 118 is one step shorter.
- A doctor at night, at weekends, on holidays116117Free, 24 hours, across ULSS 6 Euganea since 19 May 2026. For what cannot wait for your own doctor but is not an emergency. It replaced the old guardia medica numbers.
One file; open it on your phone and it adds the four numbers.
What's happening?
Choose the closest one. You will see only what to do for that, in order.
Call 118 now
Free from any phone. Stay on the line until they tell you to hang up.Say what happened, then where you are
Use the phrases below, or read out your position from “Where am I?”.Make it easy to find you
Unlock the door, switch on a light, send someone down to the street to wave.Bring their documents to the hospital if you can
Passport or permit, health card, and any medicines they take.
Say it on the phone
Operators often speak some English, but start in Italian and you will be understood faster. Say where you are as early as you can.
Where am I?
Your position from the phone, to read out. It stays on this phone.
Ho bisogno di un'ambulanza.
oh bee-ZOH-nyoh dee oon-am-boo-LAHN-tsah
I need an ambulance.
Sono a Padova, in via…, numero…
SOH-noh ah PAH-doh-vah, een VEE-ah…, NOO-meh-roh…
I'm in Padova, at … street, number …
Parla inglese?
PAR-lah een-GLAY-zeh
Do you speak English?
Non respira.
non reh-SPEE-rah
He or she is not breathing.
Mi hanno rubato il telefono.
mee AHN-noh roo-BAH-toh eel teh-LEH-foh-noh
My phone has been stolen.
Ho perso il passaporto.
oh PEHR-soh eel pahs-sah-POR-toh
I have lost my passport.
Five minutes today, so the bad day is shorter
Save the numbers
The button above adds them to your contacts in one go.
Photograph your documents
Both sides of the permit, the postal receipts, the passport's photo page. Keep them where they open offline.
Know your address the Italian way
Street first, then the number, then the flat: “via Roma 12, interno 3”. Write it in your notes.
Choose a family doctor
Once you are registered with the health service it takes minutes online, and then someone knows you when you are ill.
Checked against Regione del Veneto, Azienda ULSS 6 Euganea, Dipartimento per le Pari Opportunità, Polizia di Stato, Università degli Studi di Padova, SCUP and Ordine dei Farmacisti della Provincia di Padova on Wed, 30 September 2026.